Health and Wellness Manager

Description

Reporting to the Executive Director of the Residence, the Director of Health & Wellness manages the overall nursing program for the residents.

Key Responsibilities

• To complete all care pledge assessments, develop service plans and arrange resident/family care conferences and ensure all are up to date. To ensure the service plans and care staffing reflect and meet the residents needs
• To work closely with Sales and Marketing to optimize occupancy & revenues
• To schedule and adjust Health & Wellness staffing to ensure consistency with the residence’s current occupancy levels, the acuity of the residents, the services being purchased and applicable union agreements
• To set purchase quotas for care supplies and manage supplies within the context of the annual budget
• To manage care revenues and labour costs in line with annual budgets; monitor labour metrics such as overtime and take corrective action
• To supervise the medication administration program including; administration of medication by all staff and resident self medication assessments and audits; monitor control and safekeeping of drugs & narcotics
• To perform resident care and medication administration duties
• To complete and ensure accuracy of Health & Wellness payroll and manage staffing budget within performance targets
• To direct the planning & delivery of H&W services & clinical programs, including emergency response to achieve excellent and safe care to resident
• To direct and monitor the maintenance of health care records to ensure compliance with regulations and quality care for the resident.
• To participate in Care Conferences, meet with residents/family to plan and coordinate Health and Wellness services and address related concerns
• To ensure the optimization of pharmacy revenues
• To assist the Executive Director by collaborating with the house physician to ensure that medical attention and records are in compliance with regulations;
• To manage, where a contract exists with a local health authority/entity, the relationship with the appropriate party and ensure compliance with the contract
• To hire, supervise and evaluate the performance of H & W personnel, including the use of the disciplinary process in conjunction with Executive Director; provide relevant orientation and education
• To monitor and review H & W staff performance and compliance with all residence policies and procedures, including safety rules, safe working practices, and resident care protocols
• To comply with all relevant Provincial and Federal Acts and Regulations, i.e. Health Disciplines Act, Human Rights Code, Labour Relations Act, WCB/WSIB, College of Nurses Standards, Regulated Health Profession Act., etc.
• To assist the ED with budget preparation for the Health & Wellness department.
• To establish and maintain relationships with key external agencies/stakeholders to facilitate delivery of services to residences and be an active member of health system
• To collaborate with ED and other leaders to implement quality and safety plans, and achieve accreditation standards and high resident/staff satisfaction
• To investigate complaints/incidents ensuring appropriate action taken
• To co-ordinate and monitor the Infection Prevention& Control Program for the H & W Department.
• To uphold and promote the organization’s values and philosophy of care and Professional Practice Model, relating particularly to ethics, morality and integrity as set out in Revera’s Code of Conduct.
• To complete all other duties as assigned.

Qualifications

• Current registration as a Registered Nurse or Registered Psychiatric Nurse or Registered Practical Nurse or Licensed Practical Nurse from the applicable provincial/state professional regulatory body; competency to perform skills within their scope of practice; 
• Degree or Diploma
• Minimum of 5 years relevant clinical experience and 1 year leadership experience, preferably in a retirement residence;
• Must possess strong leadership skills and ability to communicate the terms of residents’ contracts and services to front line staff;
• Thorough understanding of effective HR practices and policies;
• Experience working in a unionized environment and managing under a collective agreement (where residence is unionized);
• Effective communication skills to respectfully and compassionately deal with employees, older adults and their families;
• Must have demonstrated sound financial knowledge and understanding of how decisions can affect/impact results;
• Solid understanding of business planning processes and key business metrics to be achieved;
• Current C.P.R. and First Aid designation required;
• Computer proficiency in Microsoft Office applications;
• Proficiency in a 2nd language consistent with the resident population is considered an asset.
• Current (within 6 months) Vulnerable Position/Sector Screening (VPS).